Welcome to Kristina’s Cleaning Solutions!
This page contains important information about our cleaning services, scheduling, payments, cancellations, health and safety requirements and what to expect from our team.
By booking our services, you acknowledge that you have reviewed the information and policies on this page.
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CANCELLATION &
RESCHEDULING
24-HOUR NOTICE IS REQUIRED
Please call, text or email us directly at least 24 hours before your appointment if you
need to cancel or reschedule.
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We reserve the right to charge 50% of the appointment fee if you fail to cancel without 24-hours advance notice.
PAYMENTS
PAYMENTS ARE DUE WITHIN 48 HOURS
We use Quickbooks to send all invoices once the work is completed.
Payments can be made via debit or credit or by sending an etransfer to:
Receipts are sent once payment is complete. Statements can also be sent for tax purposes.
FIRST TIME CLEANS / TIME ESTIMATES
PLEASE NOTE: INITIAL CLEANING TIMES ARE ESTIMATED
If we have not seen your home before the first cleaning, the estimated time is based on the information provided to us.
Once we arrive, the actual time required may be different depending on the home's condition and the amount of work required.
SATISFACTION
POLICY
WE WANT YOU TO BE HAPPY WITH YOUR CLEANING
Please inform us within 48 hours if you are not 100% satisfied with your cleaning.
We do not provide refunds, however, we will return and correct areas that were missed.
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If possible, please send us photos of the area needing attention.
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SICKNESS POLICY
CARING IS NOT SHARING
Please notify us in advance if someone in your household has:
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Influenza
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Gastroenteritis
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Other symptoms that could put our staff at risk
For eveyone's safety, we may need to reschedule your appointment until the househouse is no longer contagious. Failure to disclose a known contagious illness may result in a charge.
We will also notify clients is a staff member is sick with any of the above.
CLEANING SUPPLIES
PLEASE HAVE THE FOLLOWING AVAILABLE
We ask that all clients supply the basic cleaning supplies including:
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Glass cleaner
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Any all-purpose spray
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Vim cream cleanser or similar to scrub
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Toilet bowl cleaner (with a toilet brush)
We will bring the rest!
If you prefer a specfiic cleaner, please have it ready for our staff.
AIR CONITIONING
DURING HOT AND HUMID WEATHER PLEASE ENSURE YOUR AIR CONDITIONING IS TURNED ON PRIOR TO OUR ARRIVAL
Cleaning is physically demanding work and keeping the home at a comfortable temperature (no more than 22C) helps our cleaners safely maintain their normal pace.
Better Efficiency: Working in a hot house causes faster fatigue, heavier sweating, slower work times, and lower cleaning quality.
MANDATORY PEST DISCLOSER
YOU MUST NOTIFY US BEFORE YOUR APPOINTMENT IF THERE IS A KNOWN PEST OR RODENT INFESTATION IN YOUR HOME
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Cleaning will stop immediately if live bugs, dead bugs or significant bug/rodent feces are discovered
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The full scheduled cleaning fee will still apply
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Pest control is outside of our scope of cleaning services
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Our cleaners are authorized to leave a job site if they believe their own health pr personal safety is at risk
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There is absolutely no judgement-we understand that these things happen. we simply need to know beforehand.
Blood & Bodily Fluid Policy
Blood and bodily fluids are NOT included in our regular cleaning services.
Our cleaners have the right to refuse cleaning of any significant amount of blood or bodily fluids. The affected area will not be cleaned, and the cleaner may have to leave the area untouched.
By requesting this type of cleanup, the client agrees to pay the $100 fee. This covers additional time for disinfecting and the increased health and safety risks.
MINIMUM $100 EXTRA CLEANING FEE
PHOTOGRAPHS
We may occasionally take before-and-after photos of the areas we clean to document our work. Sometimes we share these on social media. We will not include personal belongings or any private information or identifying details.
IF YOU DO NOT WANT ANY PHOTOS OF YOUR HOME SHARED ON SOCIAL MEDIA, PLEASE LET US KNOW AND WE WILL RESPECT YOUR PRIVACY!
NUT ALLERGY SAFETY POLICY
Please let us know if you, or anyone else in your household, has any allergies.
Please ensure all nuts are safely removed or put away before your scheduled cleaning.
*NOTE: ANNA has a severe nut allergy. For her safety, if nuts are present, we will have to STOP THE CLEANING. *
If we are unable to clean due to the presence of nuts, the regular cleaning fee will still apply.
RECEIPTS
Receipts will be provided upon completion of your payment.
We can also give statements for tax purposes.
If you have any questions,
please contact Kristina directly at 613-697-8299
We look forward to working with you!
Thank you!
QUESTIONS?
REVIEWS
You will receive an email from our booking website asking you to share your feedback. We value your opinion and would appreciate you leaving us a review which goes directly to our business profile on Google! Click here to see our reviews!
Add a Title
Currently we have a 5-Star Rating! Thank you to those who have left us a review!
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Currently we have a 5-Star Rating! Thank you to those who have left us a review!
TIPS
Tips are welcome!
100% of tips go to the cleaner. Simply add on the tip to your payment and it will go directly to the cleaner.
Thank you, it's very much appreciated, but never expected!
REVIEWS
Add a Title
Currently we have a 5-Star Rating! Thank you to those who have left us a review!
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